Shipping policy

Shipping is free on every order, with no minimum spend. Every product page shows you an actual delivery date rather than a vague range, and if we miss it you get your money back. Delivery takes longer than you may be used to, and we would rather be straight about it than have you find out afterwards.

Free shipping, on everything, from the first order

There is no minimum spend and no threshold to reach. One small lamp ships free, exactly like four large ones. Nothing is added at checkout, and there is no handling fee, no packaging fee and no surcharge for a remote address.

Order several items and they go out as one parcel, so there is never a second shipping charge and never a second delivery to wait in for.

A date, not a range

On every product page, above the price, you will find the date your order should reach you if you order today. It already includes the 1 to 3 business days we need to process your order, and it is worked out in business days, Monday to Friday.

Where we can say how parcels actually spread out, we tell you that too, in plain numbers: for example, 9 out of 10 orders arriving within 13 business days. Where we cannot, the page shows the latest date instead. The latest date shown on the product page is the one we commit to.

You get a tracking code by email as soon as the parcel is moving. In busy periods such as November and December, expect your order towards the later end.

If we miss the date

Email info@lumivano.com with your order number the day after the latest date on your product page has passed, and you choose what happens next:

• we chase the parcel and resend it free of charge if it is lost, or
• we refund every cent you paid, delivery included, and you owe us nothing.

That is your choice, not ours, and you do not have to argue for it. The same applies if tracking has stopped updating and neither of us can find out where the parcel is.

Ordered more than one thing? It comes as one parcel

We combine everything in your order into a single parcel. One delivery, one tracking code, one thing to be home for. It also means there is no second package arriving a week later that you have stopped expecting, which is where most lost orders actually go missing.

The trade is simple: a combined parcel travels at the pace of the slowest item in it. A quick item ordered on its own comes quickly, but put it in the same basket as a slower one and the whole parcel follows the slower one. Your parcel arrives by the latest date of the slowest item you ordered, as shown on its product page.

Why it takes that long

Our products ship from China, straight from our supplier to you, without a warehouse of ours in between. That is a deliberate choice, and it cuts both ways.

What you get for it: you are not paying towards storage you never see, we can keep a sharper range, and we can carry pieces that a shop with a warehouse would never stock in enough volume to justify. What it costs you is waiting time.

We think that is a fair trade, but only if you know about it before you order. That is why the delivery date is at the top of each product page, and not tucked away at the bottom of a page like this one.

Where we ship

The countries we currently deliver to are shown at checkout. If yours is listed, we can get it to you; if it is not, we do not ship there yet.

We open a country only once we know it works properly: a real delivery time, and costs we can explain upfront. We would rather ship to a few places well than to a long list badly.

Somewhere else? Email info@lumivano.com with your country and we will tell you honestly whether we can get it to you yet.

Taxes and import charges

The price you see at checkout is what you pay us. We do not add anything after you have ordered.

Delivering to Australia. An order delivered to Australia worth A$1,000 or less generally has no duties, taxes or charges to pay at the Australian border. Every item in our shop costs far less than that, so unless you order a large number of items at once, there is normally nothing to pay when your parcel arrives.

Anywhere else. Import charges are set by the country you live in, and in some countries the recipient pays them on delivery. We only open a country at checkout once we can tell you how this works there. If you want to know for your address before you buy, email us and we will tell you plainly.

Delivery address wrong?

Let us know as soon as possible. We can change it while the order has not shipped yet. After that we cannot.

Still wondering about something?

Most questions are answered on the FAQ page. If yours is not, email info@lumivano.com and you will usually hear back within one business day.