Privacy & terms
What we do with your data, and the terms you buy under. Kept short and free of legal wallpaper, but complete.
Looking for something specific? Privacy policy · Terms and conditions · Delivery · Changing your mind · Using the product · Complaints
Most day to day questions are answered faster on the FAQ, shipping & delivery or returns & warranty.
Privacy policy
The controller responsible for processing your data is LVDTrading, Acacialaan 27, 7004 AM Doetinchem, The Netherlands, Chamber of Commerce 42034841. Questions about your data? Email info@lumivano.com.
What we collect
- Order details: name, email address, delivery address, phone number and what you ordered. We need these to fulfil your order.
- Payment details: we don't handle these ourselves. Your payment goes through our payment provider; we only see whether a payment succeeded.
- Correspondence: what you email us, so we can deal with your question.
- Site usage: anonymised statistics about which pages get visited, plus marketing cookies if you accept them.
Why, and on what basis
- Performing the contract: processing, shipping and supporting your order.
- Legal obligation: tax law requires us to keep invoice records for 7 years.
- Consent: newsletter and marketing cookies. You can withdraw this at any time.
- Legitimate interest: fraud prevention and improving the shop.
Who we share it with
Only with the parties needed to deliver your order: our e-commerce platform, the payment provider, the supplier who ships your parcel, and the carrier. They may only use your data for that purpose.
Transfers outside the European Economic Area. Because your order ships directly from our supplier in China, your name and delivery address go to a party outside the EEA. This is done under the European Commission's standard contractual clauses and is limited to what is needed to deliver.
We don't sell your data. To anyone.
How long we keep it
- Order and invoice records: 7 years (legal retention period)
- Email correspondence: 2 years after it's resolved
- Newsletter subscription: until you unsubscribe
Your rights
You can ask to see your data, have it corrected or deleted, restrict how we process it, take it to another provider, and object to processing. Email info@lumivano.com and you'll hear back within one month.
If you're not happy with how we handle it, you can complain to the data protection authority in your own country. We're established in the Netherlands, so you can also go to the Dutch Autoriteit Persoonsgegevens.
Cookies
Functional cookies are needed to make the basket and checkout work; these are always on. Analytics and marketing cookies are only placed with your consent. You can withdraw that at any time through the cookie settings, or by clearing your browser data.
Session recording
If you accept analytics cookies, we may record how you use this shop: mouse movement, clicks, scrolling and which pages you move between. We use this for one thing only, which is to find out where our shop is unclear so we can fix it.
We do not record what you type into form fields, and we never record payment details. No recording is made unless you have given consent through the cookie notice, and you can withdraw that at any time. This is handled for us by Vitals, a Shopify app, acting as our processor.
Terms and conditions
1. Who we are
These terms apply to every order placed with Lumivano, a trading name of LVDTrading, Chamber of Commerce 42034841, VAT NL005445290B64, established in the Netherlands.
2. Products and prices
All prices are shown including any applicable tax. An order delivered to Australia worth A$1,000 or less generally has no duties, taxes or charges to pay at the Australian border. Obvious errors and typos don't bind us. Offers apply while stocks last and while they're shown on the site. Product photos are as accurate as we can make them; small differences in colour and finish are possible.
3. The contract
A contract is formed once you complete your order and we confirm it by email. If we can't supply, we'll tell you as soon as possible and refund you within 14 days.
4. Payment
Payment is taken upfront, using the methods shown at checkout.
5. Delivery
We deliver to the address you give us. Every product page shows a delivery date for an order placed that day, worked out in business days and already including the 1 to 3 business days we need to process your order. Where the page shows two dates, the later one is the one we commit to. If you order several items, they arrive together in one parcel by the latest date of the slowest of those items. If we have not delivered by that date, you may either ask us to resend at our cost or cancel the contract at no cost, and we then refund everything you paid, delivery included, without delay. More on shipping & delivery.
6. Changing your mind
You have 14 days to cancel. The full arrangement, including how to send items back and who pays what, is on returns & warranty.
7. Your guarantees and our liability
You're entitled to a product that does what you can reasonably expect it to do. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Those guarantees sit on top of anything we promise you here, never underneath it. Nothing in these terms excludes, restricts or modifies them, our liability for failing to meet them, or your right to compensation. Only where the law allows it is our liability limited to the invoice value of your order, except in cases of intent or gross negligence. We place no time limit on a faulty product and charge no restocking fee. More on returns & warranty.
8. Using the product
Our products are intended for indoor use. Only use a USB power supply that meets the safety standards in your country, don't charge unattended, and keep the product away from water. Products with small parts are not suitable for children under 3.
9. Complaints
Email info@lumivano.com. You'll get an acknowledgement within 2 business days and a proper answer as soon as we can. If we can't resolve it together, you can take it to the consumer protection authority in your own country.
10. Governing law
Dutch law applies to these terms. Any mandatory consumer rights under the law of the country you live in continue to apply in full.
Last updated: 22 September 2026