Contact
A question about your order, a product or a return? Email us and we usually reply within one business day.
Answer it yourself, faster
Three questions come up more than any others, and you do not need us for them:
- Where is my order? You get a tracking code by email as soon as the parcel moves. The delivery date is at the top of each product page, and a multi-item order arrives as one parcel. If that date has passed, email us and you choose: we resend it free or refund every cent. See shipping & delivery.
- I want to return something. Email us first and we send you the return address, which is our supplier's warehouse in China. Return postage after a change of mind is at your own cost and can be more than the lamp, so see returns & warranty before you post anything.
- Everything else. Have a look at the FAQ.
Customer service
- Email: info@lumivano.com
- Response time: usually within 1 business day, 2 at the latest
- Available: Monday to Friday
If your question is about an order, please include your order number. That saves us looking it up and gets you an answer faster. A photo helps too if something arrived damaged.
Company details
- Trading name: Lumivano
- Registered company: LVDTrading
- Registered address: Acacialaan 27, 7004 AM Doetinchem, The Netherlands
- Company registration number: 42034841, Netherlands Chamber of Commerce (KvK)
- VAT number: NL005445290B64
- Email: info@lumivano.com
- Response time: usually within 1 business day, 2 at the latest, Monday to Friday
- Returns: email us first. We reply with the return address, which is our supplier's warehouse in China, not the address above
This is our registered address, not a returns address. Please email us before you return anything: we send you the return address, which is our supplier's warehouse in China. After a change of mind the postage is at your own cost and can be more than the lamp; if something arrived broken or wrong, a photo is enough. See returns & warranty.